Refund & Cancellation Policy

Last updated: May 21, 2026

This Refund & Cancellation Policy applies to paid Buy & Sell membership plans on Khetiwadi ("we", "us", or "our"), operated by Khetiwadi Agritech LLP. It explains how refunds and cancellations work for digital subscriptions purchased on our website at https://khetiwadi.com. By purchasing a paid plan, you also agree to our Terms and Conditions and Privacy Policy.

1. What you are purchasing

Paid membership gives you access to digital marketplace features for a fixed period (for example, monthly lead limits, listing tools, and related account benefits). Membership is a digital service that begins when your payment is confirmed and your plan is activated. We do not sell physical goods through this checkout.

Crop or commodity transactions between buyers, farmers, and traders happen directly between parties (often offline). Those payments are not processed by Khetiwadi or Razorpay through this membership checkout and are not covered by this policy.

2. Payments

Membership fees are collected by Khetiwadi Agritech LLP. Online payments are processed by Razorpay (UPI, debit/credit cards, netbanking, and other methods Razorpay supports). The price, plan name, and billing period are shown on our pricing and membership pages before you pay.

3. Free plans

Free membership tiers do not require payment. No refund applies because no charge is made.

4. When refunds may be granted

We may approve a full or partial refund at our discretion in situations such as:

• Duplicate charge – You were charged more than once for the same plan and period.
• Technical failure – Payment succeeded but your paid plan did not activate within a reasonable time, and we cannot correct it promptly.
• Unauthorized transaction – You report a payment you did not authorize, subject to verification and cooperation with Razorpay or your bank.
• Refund required by law – Where applicable Indian consumer or payment regulations require a refund.

To request a refund, email [email protected] from your registered account email within 7 days of the charge, including your registered phone number (if any), plan name, payment date, and Razorpay payment ID if available. We will review and respond as soon as practicable.

5. When refunds are generally not provided

Refunds are usually not available when:

• You change your mind after the paid plan has been activated and you have used membership benefits (e.g. posting listings or using lead quota).
• You downgrade or upgrade mid-cycle — scheduled plan changes follow the rules shown in your account; unused time on a replaced paid tier is not automatically refunded unless we agree otherwise.
• Your account is suspended or terminated for breach of our Terms or misuse of the marketplace.
• You expected a specific business outcome (e.g. a sale or contract) from using the platform — membership only provides access to tools and limits, not guaranteed transactions.

6. Cancellation

You may stop using a paid plan when it expires. Downgrades to a lower tier or free tier may be scheduled to take effect at the end of your current billing period, as shown in your account membership area. Cancelling future renewal does not by itself entitle you to a refund for the current period already paid.

7. How refunds are processed

Approved refunds are initiated through Razorpay to the original payment method where possible. Timing depends on your bank or wallet; it may take approximately 5–10 business days (sometimes longer) for the amount to appear in your account. If a refund cannot be sent to the original method, we will work with you and Razorpay on an alternative permitted by law and payment rules.

If we process a refund, your paid membership for that charge will be ended or adjusted, and related marketplace access may be reduced to the free tier or another active plan you hold.

8. Chargebacks and disputes

If you dispute a charge with your bank or card issuer without contacting us first, we may provide transaction records to Razorpay or the payment network. Please email us before filing a chargeback so we can investigate. Unfounded chargebacks may lead to suspension of your account.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may also be noted on the Service. Continued use of paid membership after changes take effect constitutes acceptance of the updated policy for new purchases.

10. Contact

For refund or billing questions:

• Email: [email protected]
• Contact page: /contact
• Merchant: Khetiwadi Agritech LLP — website https://khetiwadi.com