Last updated: May 21, 2026
This Refund & Cancellation Policy applies to paid Buy & Sell membership plans on Khetiwadi ("we", "us", or "our"), operated by Khetiwadi Agritech LLP. It explains how refunds and cancellations work for digital subscriptions purchased on our website at https://khetiwadi.com. By purchasing a paid plan, you also agree to our Terms and Conditions and Privacy Policy.
Paid membership gives you access to digital marketplace features for a fixed period (for example, monthly lead limits, listing tools, and related account benefits). Membership is a digital service that begins when your payment is confirmed and your plan is activated. We do not sell physical goods through this checkout.
Crop or commodity transactions between buyers, farmers, and traders happen directly between parties (often offline). Those payments are not processed by Khetiwadi or Razorpay through this membership checkout and are not covered by this policy.
Membership fees are collected by Khetiwadi Agritech LLP. Online payments are processed by Razorpay (UPI, debit/credit cards, netbanking, and other methods Razorpay supports). The price, plan name, and billing period are shown on our pricing and membership pages before you pay.
Free membership tiers do not require payment. No refund applies because no charge is made.
We may approve a full or partial refund at our discretion in situations such as:
To request a refund, email [email protected] from your registered account email within 7 days of the charge, including your registered phone number (if any), plan name, payment date, and Razorpay payment ID if available. We will review and respond as soon as practicable.
Refunds are usually not available when:
You may stop using a paid plan when it expires. Downgrades to a lower tier or free tier may be scheduled to take effect at the end of your current billing period, as shown in your account membership area. Cancelling future renewal does not by itself entitle you to a refund for the current period already paid.
Approved refunds are initiated through Razorpay to the original payment method where possible. Timing depends on your bank or wallet; it may take approximately 5–10 business days (sometimes longer) for the amount to appear in your account. If a refund cannot be sent to the original method, we will work with you and Razorpay on an alternative permitted by law and payment rules.
If we process a refund, your paid membership for that charge will be ended or adjusted, and related marketplace access may be reduced to the free tier or another active plan you hold.
If you dispute a charge with your bank or card issuer without contacting us first, we may provide transaction records to Razorpay or the payment network. Please email us before filing a chargeback so we can investigate. Unfounded chargebacks may lead to suspension of your account.
We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may also be noted on the Service. Continued use of paid membership after changes take effect constitutes acceptance of the updated policy for new purchases.
For refund or billing questions:
